Working with local businesses
We are always looking for local businesses or groups to get involved with any initiatives that will benefit our services and service user’s. We promote activities that our service user’s can do to help build communities, which is two-purpose, it gives back to the community and provides them with constructive activities to provide meaning to their use of time. If you would like to donate services or time to an event or even have ideas please drop us a line at InclusionIOW@mpft.nhs.uk
Volunteering is at the centre of recovery; promoting self-worth, self-esteem and self-belief that individuals are able to build on their strengths, reduce and/or stop substance use and lead a life not reliant or controlled by alcohol or drugs. Community activities are a key part of the involvement of our range of volunteers and also service user’s who are enlisted and encouraged to get involved at all levels too!
We believe that the lived experience of our current and past service users can be invaluable to people who are working with us or newly accessing our service. With their lived experience, our peer mentors and volunteers bring with them an inspirational message to those starting out or experiencing struggles. To see those that have successfully engaged in support, actively participated in interventions and/or completed treatment has strength and not only adds value to what we can offer but also adds hope that change is possible.
Inclusion services have a strong team of volunteers that brings a vibrance into our services and spreads the inspirational message of change powerfully. We have a volunteer coordinator who, manages and supports this scheme with the help of their colleagues, alongside encouraging and developing community events and activities.
Service User Involvement
As an organisation Inclusion value and encourage service user involvement. This is from local service level right through to nationally. We have regular service user voice meetings which allows us to get real time feedback about our service, whether it is meeting peoples needs, or what changes we need to make. We have manager representation on this, and all points raised and then responded to in a timely way.
At Inclusion Isle of Wight, there are nominated service user representatives that engage in the Inclusion national monthly meeting. This meeting encourages local representatives to take feedback from local services to include, themes arising, and whether there is any feedback or actions outstanding following the last meeting. This promotes transparency and leaves our representatives and service users feeling valued, listened to and that their voices and opinions are important. This holds true to our values as an organisation. If we get something right, we want to share it with our sister services, similarly if we don’t get something right we want to be able to hear about it so we can make any necessary apologies and changes.
Inclusion keep a log of changes and actions that have happened as a result of service user feedback and this is incredibly empowering.